Field Technician

Do you have a strong work ethic? Are you a professional who is organized and efficient? Are you looking for an opportunity to advance your career? If you enjoy constant change, have a positive attitude, even in a time of stress, and you can thrive in a fast-paced environment, then the Office Manager opportunity may be ideal for you. The Office Manager role involves a full spectrum of office management and human resource responsibilities. This role is responsible for running the day-to-day office operations providing high-level administrative support to the executive team, ensuring efficient delivery of payroll, recruiting and onboarding, coordination of employee benefits, maintaining employee records, scheduling, supply purchasing, file management, and other related activities. If you are comfortable working independently as with a team, have fresh ideas and enthusiasm, and want to join a Team to make a significant impact on operations and your Colleagues, we would love to hear from you.

Skills/Abilities:

• Service-oriented with a strong attention to detail
• Self-motivated and able to work independently and in small teams with the ability to adjust priorities and handle multiple projects simultaneously
• Great phone answering and customer support skills; knowing how and when to de-escalate if needed
• Strong troubleshooting and critical thinking skills
• Identify cabling types, CAT3, CAT5, CAT6, MMF, SMF, and fiber connector terminations
• Excellent written and spoken communication skills along with the ability to interact with employees, customers, and vendors
• Communicate concisely and promptly with customers and team members to resolve issues
• Adaptability and willingness to perform additional duties
• Enjoys a technical challenge; as well as a curiosity that motivates you to keep on top of technical trends
• Ability to develop and follow directions/procedures, documentation, maintain deadlines/schedules, anticipate problems, and proactively take necessary action
• Comfortable and able to lift 60-75 lbs, climb ladders, work overhead, and sit for extended periods of time
• Flexibility to be on-call and part of the escalation team as needed
• Working in a 24X7 environment, being on-call, and responding outside of normal business hours may be required for emergency coverage
• Maintain a clean and organized work environment
• Execute tasks in a timely and proper manner, in accordance with Service Level Agreements (SLAs) and our processes/procedures.
• Exhibit quality workmanship for all tasks and maintain work and data center space cleanliness
• Clean driving record
• Ability to Google an issue and work towards a resolution.

Duties/Responsibilities:

• Provide infrastructure support including Installation, termination, troubleshooting, testing, labeling, and decommissioning of CAT5/6 Copper and Fiber cabling (including multimode and single mode) and patch systems to defined standards.
• Installation/removal of Cage, Cabinets, Ladder Rack, Fiber Tray (installer)
• Ability to connect equipment onsite to activate new customers (site install)
• Evaluate remote customer sites against checklist criteria to perform a site survey
• Evaluate site needs vs site requirements in advance of installation (site survey)
• Complete electronic documentation of all work completed for change requests and incidents. Report status via email and ticketing system
• Familiar with common network management and troubleshooting tools (e.g. ping, traceroute)
• Maintain proper inventory management of equipment coming in, equipment going out, asset tags, and vehicle resupply
• Monitor and execute daily operational activities needed to manage IT services and support IT infrastructure such as daily walkthrough of data center checking for failures and areas for improvement.
• Maintain network equipment including routers, switches, firewalls, wireless access points, and Cameras

Additional Duties/Skills (not needed but a bonus):

• Implement local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data networks
• Design, test, and implement network changes to support organizational projects and growth.
• Actively contribute to network design and NOC process improvements.
• Hands-on technical support of routers, switches, servers, and firewalls in a data center environment
• Use of applications such as Juniper, Netscreen Firewalls SolarWinds, and Cisco Networking Hardware
• Troubleshooting and application of 2- and 3-layer technologies
• Familiarity with architectural specifications
• Familiarity with researching communication networks
• Investigate root causes of problems, determine their appropriate workarounds or permanent solutions, document them, and communicate them to other NOC team members.
• Serve as primary dispatch escalation for network infrastructure service desk tickets.
• Develop and follow an MOP, anticipate problems and proactively take necessary action (LIST on all)
• Perform other duties or special projects as assigned in support of the NOC team’s objectives.
• Ability to provide job estimates for low-voltage proposals